As a member of the Onboarding & Implementations team, build and expand relationships with Pagefreezer customers to increase satisfaction leading to increased revenues, deeper trust, and retention.
Create and execute a strategic, proactive plan to engage your contacts throughout the customer lifecycle to identify opportunities and upsell additional products and services.
Proactively nurture your assigned customer accounts using our tools, processes, and playbook.
Ensure healthy Customer Record Management hygiene: your CRM is up to date and full of helpful notes.
Keep customers informed about the latest Pagefreezer news and releases that are relevant to them.
Demonstrate new Pagefreezer solutions to highlight additional features that customers may not be aware of yet.
Know the details of your accounts, including key stakeholders and their goals and priorities.
Build alignment with customer goals to ensure they’re maximizing their investment in us.
Advocate for the customer internally, including gathering and sharing their feedback, escalating issues and requests to Sales, Support and translating our response back to them in clear ways that resolves concerns and ensures retention.
Assisting with the processing of annual renewals for customers.
Perform pre-sales activities supporting the Sales team efforts and Partner channel to build relationships with prospective customers resulting in net new customers.
Ensure all set up, configuration and training activities are coordinated and completed with high customer satisfaction.
Set up and enhance the data in demonstration systems
Performing customer website scoping and complexity analysis
Generating Implementation Plans for your assigned customers