Account Specialist

What our Account Specialists do:

• As a member of the Onboarding & Implementations team, build and expand relationships with Pagefreezer customers to increase satisfaction leading to increased revenues, deeper trust, and retention.
  • Create and execute a strategic, proactive plan to engage your contacts throughout the customer lifecycle to identify opportunities and upsell additional products and services.
  • Proactively nurture your assigned customer accounts using our tools, processes, and playbook.
  • Ensure healthy Customer Record Management hygiene: your CRM is up to date and full of helpful notes.
  • Keep customers informed about the latest Pagefreezer news and releases that are relevant to them.
  • Demonstrate new Pagefreezer solutions to highlight additional features that customers may not be aware of yet.
  • Know the details of your accounts, including key stakeholders and their goals and priorities.
  • Build alignment with customer goals to ensure they’re maximizing their investment in us.
  • Advocate for the customer internally, including gathering and sharing their feedback, escalating issues and requests to Sales, Support and translating our response back to them in clear ways that resolves concerns and ensures retention.
  • Assisting with the processing of annual renewals for customers.
• Perform pre-sales activities supporting the Sales team efforts and Partner channel to build relationships with prospective customers resulting in net new customers.
  • Ensure all set up, configuration and training activities are coordinated and completed with high customer satisfaction.
  • Set up and enhance the data in demonstration systems
  • Performing customer website scoping and complexity analysis
  • Generating Implementation Plans for your assigned customers

What makes you a great fit:

• Alignment with our Core Values
• Can ensure a positive customer experience is achieved while also meeting and exceeding quotas.
• Past success in a SAAS business-to-business account management role before, responsible for delivering strategic revenue retention and growth.
  • Comfortable with computers, software, tech, and IT environments
  • Bonus points for familiarity with legal, compliance and/or records management technologies.
• Able to strategize account management, uncover opportunities, and close deals confidently.
• Know how to lead a customer through a complex renewal or renegotiation to reach a mutually beneficial outcome.
• Comfortable navigating complex and technical conversations with senior stakeholders to relay the value proposition of our products and services.
• Strong communication and presentation skills live, over phone, written, or online. Adaptable and clear, no matter the technical knowledge, seniority, or number of stakeholders.
• Solid problem solver. You search for or build solutions when needed.
• Competitive with yourself — you love to learn new things, continuously improve, acquire new skills, and succeed!
• Able to independently prioritize projects and opportunities based on guidance from your manager.
• Familiarity with Customer Records Management tools and other sales technologies; we use HubSpot, LinkedIn, and Zoom
• Curious, learns quickly, able to overcome failure resiliently and learn from it for next time.
• Welcomes coaching and feedback.
• Happy to adopt and improve our current processes or create solutions from scratch.
• Able to work 40 hours a week and authorized to work in The Netherlands.

Sound interesting? Time to apply!